Frequently Asked Questions

Have a question that we haven't answered? Contact us.

To feel, and think, and learn – learn always: surely that is being alive and young in the real sense.Freya Stark

General

What is Team Asthers?

Aimed largely at the bookish community, we sell book merch dedicated to our favourite book and comic series. Expect the likes of Harry Potter, The Bone Season, Literary Classics, Throne of Glass and more.

How do I keep updated on Team Asthers?

We continuously make announcements on our social media channels: Twitter, Instagram and Facebook. Alternatively, you could sign up to our newsletter and receive updates straight to your inbox!

Will you be restocking discontinued or sold out items?

This is determined on a case by case basis dependent on demand. If you’ve seen something that you’d love us to restock, rally around on social media and let us know!

Customer Support

I've changed my mind, can I cancel my order?

As long as your item has not been dispatched you will be able to cancel your order and receive a refund. Once your item has been dispatched we do not accept any cancellations.

One of my items arrived damaged, what do I do?

If any of your items arrive badly damaged then please send us an email directly to teamasthers@gmail.com with an image of your damaged purchase.

One of my items was missing from my delivery, what do I do?

We deeply apologise for any missing items. If you do find you’re missing an item then do not hesitate to contact us via our contact us page or send an email directly to teamasthers@gmail.com.

I've decided I no longer want my item, can I return it?

We currently do not accept returns if you no longer wish to have your item.

Order / Payment Information

How do I place an order?

Once you have decided on the items you would like to purchase, click ‘add to basket’. You can find all the items placed in your basket by clicking the shopping cart icon in the top right-hand corner. Simply follow the instructions on the page to place your order. If you experience any issues then please contact us at teamasthers@gmail.com.
Please be aware that some products listed on our website are only available via our Redbubble store. Each product page has a link that can redirect you to Redbubble where you can place your order.

How can I pay?

All payments are made via Stripe.
We do not handle any transactions personally and do not hold card details.

How can I cancel or change my order?

Orders can only be cancelled or amended if they have not been dispatched. Please send an email to teamasthers@gmail.com in the first instance if you would like to make any changes or cancellations. Once your item has been dispatched, you will be unable to cancel or change your order.

Work with us?

We would like to include one of your items in our book box or other promotion.

We are always happy to hear from individuals that would like to include our items in their book box subscriptions or other forms of promotions. We are also open to the idea of creating exclusive content. If you have a business query, then drop us a line at <a href=”mailto:teamasthers@gmail.com”>teamasthers@gmail.com</a> and we’ll get back to you as soon as possible.

I am a social media influencer/book blogger, how do I work with Team Asthers?

Thank you for your interest in Team Asthers! We’re currently on the lookout for influencers to help promote our items on social media and share the book-love. Please email us at <a href=”mailto:teamasthers@gmail.com”>teamasthers@gmail.com</a> with a list of your social media channels and follower counts. We’d love to hear from you!

We’re Here For Anything You Need.

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